Privacy notice

Last updated: 3 November 2026

Who we are

Serenity Industrial Ltd (company no. 17529676, registered in England & Wales) is responsible for the personal information you give us through this website. Registered office: Suite RA01, 195–197 Wood Street, London E17 3NU. Contact: enquiries@serenityindustrial.com, 07308 423549.

What we collect

When you send a site survey request we receive the details you enter: your name, company, email address, phone number, the type of work, the approximate area and your message. When you email or phone us we receive the details you share.

How we use it

We use your details only to reply to your enquiry, arrange a site survey, prepare a quote and, if you go ahead, carry out the work. We do not sell your details or use them for unrelated marketing. Our lawful basis is that processing is necessary to take steps at your request before entering into a contract, and our legitimate interest in responding to business enquiries.

Who we share it with

Our website and its enquiry form are hosted by Netlify, Inc., which stores form submissions on our behalf. Our email provider handles messages you send us. These providers act on our instructions. Where they process data outside the UK, they do so under appropriate safeguards required by UK data protection law.

How long we keep it

Enquiries that do not become work are deleted within 24 months. Records for work we carry out are kept for as long as needed for contract, warranty, insurance and tax purposes, normally up to 7 years.

Cookies

This website does not set cookies or use tracking or analytics. Fonts and images are served from our own website.

Your rights

You can ask us for a copy of your information, ask us to correct or delete it, or object to how we use it, by emailing enquiries@serenityindustrial.com. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk.